Operator Services
Operational Systems Audit
One of the most significant costs within the hospitality sector is people, to deliver the guest experience consistently many systems are in place to optimise the operation of a hotel. However as with any business one size does not always fit all, and with human involvement workarounds appear. It is these work around’s that become part of the unofficial culture and DNA of an operation, often adding additional time and cost into the process. With our experienced team of operational system experts, can identify key areas of risk, concerns and opportunities to exploit as part of an operational systems audit. Looking at configuration, process alignment and training we are able to assist in part of an organisational change program or as a point service in a single property.
Vendor and Product Selection
The adage of never being fired for buying IBM has at times been very applicable to the hospitality sector. However, if you were a brand with a globally dispersed footprint getting a PMS to work across multiple territories and delivering a consistent support experience was virtually impossible unless you used Oracle. Times have changed, there is a myriad of software products and services that are available to hospitality firms across the globe, products and services that can give operators the fleet of foot to adapt to a digital guest journey and integrate seamlessly and cost-effectively. PnK has a simple and cost effective process to assist all operators to define, appraise and deliver every aspect of the guest journey, from accounting system to guest Wi-Fi and all that is in between.
IT Management
With advancements in technology and the changing nature of the hospitality sector, having an adaptable approach to IT management can add significant value to the overall business. Rather than working on traditional headcount costs, PnK work with hospitality management teams to identify workload-based resources defined by skills required. Having an IT manager that gains fulfilment from network design and security may be less motivated to manage support issues with the Meeting and Events package, or a broken printer. Therefore, by supplying our services we are delivering a scope of work as opposed to a vast job description that may cover every eventuality, not only do you get receive specialist knowledge in each discipline you also have it based on usage that you require.